July 1, 2024

Introduction Citizen-centred public service in Kenya represents a transformative approach to governance, placing the needs, experiences, and satisfaction of citizens at the core of service delivery. As a nation, the government has prioritized responsive and people-centric governance, seeking to build a public service sector that is accessible, efficient, and accountable to its population. To achieve […]

Introduction Upgrading of informal settlements involves scaling up of interventions that seek to address the challenges faced by the population living in slums. This includes providing affordable housing with adequate and quality water, and sanitation and security for the residents to have a decent lifestyle. Informal settlements emerge due to rapid and unplanned urbanization. Approximately